Privacy Policy
Last Updated: 22 October 2026
Welcome to Oz Puffify! We respect your privacy and want you to feel confident about how your personal information is handled.
This Privacy Policy explains what information we collect, how we use it and the steps we take to keep it safe.
1. Information We Collect
When you visit our website, create an account, place an order or contact us, we may collect:
- Your name and contact details
- Email address and phone number
- Billing and delivery addresses
- Order details and purchase history
- Payment confirmation and transaction details
- Information you provide when contacting customer support
- Website usage information, including your IP address, browser and device details
We only collect information that is reasonably needed to operate our business and provide our services.
2. How We Use Your Information
We may use your information to:
- Process and manage your orders
- Arrange shipping and delivery
- Send order confirmations and tracking updates
- Respond to enquiries and provide customer support
- Handle returns, refunds and payment issues
- Improve our website and customer experience
- Prevent fraud and protect our website
- Meet our legal obligations
- Send marketing communications where permitted by law
3. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse and disclosure.
We use appropriate security measures and limit access to personal information to people and service providers who need it for legitimate business purposes.
However, no online system can guarantee complete security.
4. Sharing Your Information
We may share information with trusted third parties when necessary to provide our services, including:
- Delivery and shipping providers
- Payment and banking service providers
- Website hosting and technical support providers
- Customer support and email service providers
- Government authorities where required by law
We do not sell your personal information to third parties.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to remember your preferences, support shopping features, understand website performance and improve your browsing experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect how some website features work.
6. Marketing Emails
If you subscribe to our updates, we may contact you about store news and other information where legally permitted.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us.
We will respect your communication preferences and applicable marketing laws.
7. Accessing or Updating Your Information
You can contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing your request.
8. Overseas Service Providers
Some of our website, hosting or technology providers may store or process information outside Australia.
Where overseas disclosure occurs, we will take appropriate steps to manage personal information in accordance with applicable privacy laws.
Before publishing: Oz Puffify must identify any countries where personal information is likely to be disclosed overseas, where practicable.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for business, legal, accounting and customer support purposes.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, unless the law requires us to retain it.
10. Privacy Questions and Complaints
If you have concerns about how your personal information has been handled, please contact us.
We will review your concern and respond within a reasonable timeframe.
If you’re unhappy with our response, you may be able to raise your complaint with the Office of the Australian Information Commissioner.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The latest version will be available on our website.
12. Contact Us
Have a question about your privacy? We’re happy to help!
Business: Oz Puffify
Email: [email protected]
Support Hours: Monday to Friday, 10 AM–18 PM AEST.
