Terms & Conditions
Last Updated: 22 October 2026
Welcome to Oz Puffify!
These Terms & Conditions explain the rules for using our website and purchasing products from us. Please read them before placing an order.
1. General Information
By accessing or using our website, you agree to these Terms & Conditions.
Oz Puffify operates as an Australian online business. All purchases are subject to product availability, payment confirmation and applicable Australian laws.
Nothing in these terms excludes or limits your rights under Australian Consumer Law.
2. Product Information
We do our best to ensure that product descriptions, images, prices and availability are accurate.
Occasionally, mistakes may happen. If we discover an error affecting your order, we’ll contact you to explain the issue and discuss the available options.
Product packaging and appearance may vary from the images displayed on our website.
3. Age and Legal Requirements
Customers must meet any applicable legal age requirements when purchasing age-restricted products.
We may request age or identity verification where required by law.
We reserve the right to decline or cancel orders that cannot lawfully be fulfilled.
4. Placing an Order
Once you’ve placed an order, you’ll receive an email confirming that we’ve received your order request.
An order confirmation does not guarantee acceptance or dispatch.
Orders are subject to payment verification, stock availability and applicable legal requirements.
If we cannot fulfil your order, we’ll contact you and arrange an appropriate resolution, including a refund where required.
5. Pricing and Payments
All prices are displayed in Australian dollars (AUD) unless stated otherwise.
Available payment methods will be shown at checkout.
Payment must be received and confirmed before an order is dispatched.
If you experience a payment issue, please contact our support team before attempting another payment.
Any applicable shipping charges will be displayed during checkout.
6. Order Processing and Dispatch
We aim to process and dispatch orders as quickly as possible after payment confirmation.
Processing times may vary due to weekends, public holidays, payment verification, stock availability or unexpected operational delays.
If a next-business-day dispatch guarantee is offered, the conditions of that guarantee will be clearly stated on the relevant page.
7. Shipping and Delivery
Delivery options, charges and estimated timeframes will be provided at checkout or on our Shipping Information page.
Once your order has been dispatched, we’ll send you tracking details where tracking is available.
Delivery timeframes are estimates and may vary depending on your location, courier operations, weather and public holidays.
We remain responsible for meeting our obligations under Australian Consumer Law.
8. Incorrect Delivery Details
Please double-check your delivery information before completing checkout.
If you notice an error, contact us as soon as possible.
We’ll do our best to update your details before dispatch, but changes may not be possible once your parcel has been handed to the delivery provider.
Additional shipping costs caused by incorrect customer-provided details may apply where lawful and clearly disclosed.
9. Order Changes and Cancellations
Need to change or cancel your order? Please contact us as soon as possible.
We’ll check whether your request can be accommodated.
If your order has already been dispatched, cancellation may no longer be possible. Your rights under Australian Consumer Law remain unaffected.
10. Returns and Refunds
Returns, refunds and exchanges are handled in accordance with our Returns & Refunds Policy and Australian Consumer Law.
If your product is faulty, damaged or not as described, please contact our team so we can help resolve the issue.
11. Website Availability
We work to keep our website running smoothly, but occasional maintenance, technical issues or interruptions may occur.
We may update website content, product listings or features without prior notice.
12. Intellectual Property
Website content, including our original text, graphics, logos and designs, belongs to Oz Puffify or its respective rights holders.
You may not reproduce or commercially use this content without appropriate permission.
13. Customer Responsibilities
When using our website, you agree to provide accurate information and not misuse our services.
You must not attempt to interfere with website security, place fraudulent orders or use our website for unlawful activities.
14. Limitation of Liability
To the extent permitted by law, Oz Puffify is not responsible for losses arising from circumstances outside our reasonable control.
Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded.
15. Changes to These Terms
We may update these Terms & Conditions when needed.
The latest version will be available on our website. Any changes affecting existing orders will be handled in accordance with applicable law.
16. Governing Law
These Terms & Conditions are governed by the applicable laws of Australia, including Australian Consumer Law.
17. Contact Us
Got a question about your order or our terms? We’re here to help.
Business: Oz Puffify
Email: [email protected]
Support Hours: Monday to Friday, 10 AM–18 PM AEST.
