purchase summary
Thanks For Your Order, Hope We Can Serve You Again.
Bank Transfer Details
Instructions
Once you’ve completed your bank transfer, please email us at [email protected] with a screenshot or receipt of your transaction. This helps us verify your payment and process your order faster.
Payment Confirmation & Dispatch
Once your payment has cleared in our bank account, we’ll automatically send you a Payment Received email confirming your payment.
Please note that we only process orders Monday to Friday. Orders placed over the weekend will be processed from the following Monday, excluding public holidays.
Once your payment is confirmed, we’ll send you an order confirmation and aim to dispatch your parcel by the next business day.
Our Bank Details
Account Name: VARTEX AUS TRADING PTY LTD
BSB: 032-070
Account Number: 921434
Please double-check all bank details before transferring any funds.
Important Payment Reminders
- Use the correct bank account. If you’ve accidentally transferred money to an old or incorrect account, please contact us straight away. We’ll do our best to help you resolve the issue.
- Use your order number as the payment reference. This helps our team match your payment to your order quickly and accurately.
- Enter the correct account name. Please use VARTEX AUS TRADING PTY LTD as shown above.
- Check the BSB and account number. Incorrect banking details may cause your payment to be delayed, rejected or sent to the wrong recipient.
Please Note: Incorrect transfers may take additional time to investigate or recover, depending on your bank. If you notice a mistake, contact your bank immediately and let our support team know.
A payment screenshot helps us identify your transaction, but your order can only be processed once the funds have been received and confirmed in our account.
Thanks for your patience and understanding!
Shipping Info
We ship our orders through Australia Post, with tracking included so you can keep an eye on your parcel.
Once your order has been dispatched, we’ll email you a tracking number and a link to follow your delivery.
Estimated Delivery Times
| City | Delivery Time |
|---|---|
| Sydney | 2 business days |
| Melbourne | 2–3 business days |
| Brisbane | 3–4 business days |
| Canberra | 3–4 business days |
| Adelaide | 2–3 business days |
| Hobart | 3–4 business days |
| Darwin | 3–4 business days |
| Perth | 4–6 business days |
A Few Things to Keep in Mind
- Delivery times are estimates, not guarantees.
- Orders placed after 2 PM AEST may need an extra business day for processing.
- Weekends and public holidays aren’t included in estimated business-day delivery times.
- Australia Post may experience delays due to weather, transport or busy periods.
Haven’t Received Your Parcel?
No worries! First, check your tracking details and any safe places around your property.
If you still can’t find your parcel, please contact us with your order number. We’ll help investigate and arrange an appropriate solution if your order is lost or hasn’t been delivered.
Returns, Refunds & Exchanges
We want you to be happy with your order! If something isn’t right, our friendly team is here to help.
Received a Faulty or Damaged Product?
Please email us at [email protected] with your order number, a short explanation and a photo or video of the issue if possible.
We’ll review the problem and help arrange a repair, replacement or refund, depending on the circumstances and your rights under Australian Consumer Law.
Received the Wrong Item?
If we’ve sent you the wrong product, just let us know! We’ll check what happened and sort out an appropriate solution at no extra cost to you.
Changed Your Mind?
Unfortunately, we don’t generally accept change-of-mind returns or exchanges. Please double-check your order before completing your purchase.
This doesn’t affect your rights under Australian Consumer Law.
Missing Order?
If your parcel hasn’t arrived, please contact us with your order number. We’ll investigate the delivery and arrange a suitable resolution, including a refund or replacement where required.
Need Help?
Simply email [email protected].
Our team is available Monday to Saturday, 10 AM–7 PM AEST.
For more information, please read our full Returns & Refunds Policy.
